KYC Verification At Pledoo
Pledoo runs KYC checks to confirm your identity, where you live, and that the payment method you use belongs to you. The platform asks for verification when you hit certain account or transaction triggers, or when something in your activity needs a manual review.
- Identity (ID/Passport): Pledoo requests a clear photo of a valid passport or national ID card. The image must show the full document, all four corners, your photo, your full name, date of birth, document number, and expiry date. If the system asks for a selfie check, you upload a live selfie or a selfie holding the document to match your face to the ID.
- Address proof: Pledoo accepts a document that shows your full name and current residential address, dated within the last 90 days. Common examples are a utility bill (electricity, gas, water), a bank statement, or a government-issued letter. Screenshots and edited PDFs get rejected because the metadata and layout changes are easy to spot during review.
- Payment method: If you deposit or withdraw by card, Pledoo asks for a photo of the card to confirm ownership. You cover the middle digits so only the first 6 and last 4 are visible, and you hide the CVV code; your name and the expiry date stay visible. For e-wallets, Pledoo may ask for a screenshot of the wallet profile page showing your name and wallet ID/email, plus proof the wallet is funded by you.
Pledoo typically triggers KYC before the first withdrawal, after large or unusual deposits, when you change key profile details (name, address, phone, email), or when login/device patterns look inconsistent. A duplicate account flag or a chargeback dispute also forces a full review.
Review time depends on document quality and workload. Automated checks can pass in minutes; manual review commonly takes 1–24 hours, and complex cases (name mismatch, expired ID, unclear address proof) can take 2–3 business days if resubmission is needed.
Right now, Pledoo’s KYC flow is a document upload plus (when requested) a selfie and payment ownership check, with